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About Us -- Our History
Candleshop.com has been
operating successfully online
since 1996. Check us out on
the web consumer rating
service,
ePublicEye , we
are proud to be one of their
highest rated merchants.
Candleshop.com is owned and
operated by DMM Radiant
Designs, Inc.
Our Candleshop
retail store is now closed.
Currently, we are shipping
only available inventory
online.
Mailing
Address:
Candleshop.com
15 W 4th Avenue
Collegeville PA 19426
Shipping Hours and Phone
Order hours: Seven
days a week at
1-800-936-7844. If we are
not available, please leave
a voice message and we will
return your call.
Since our store in
Skippack has closed, we no
longer have online credit
card processing available.
Orders must be confirmed by
email. After we
confirm we have the product
you want, Credit Card
payments can be made thru
PayPal. Checks can
also be mailed for payment.
We will ship your order as
soon as check is cleared. We ship
anywhere in the 48 contiguous
United States.
Candleshop.com Shipping Rates
Since our store is closed, Candleshop.com
now primarily ships via USPS
(some orders will ship via
UPS though). Once we
receive an email with your
order, we will reply with
confirmation of inventory
available, and your total
including shipping.
You will then be able to
confirm that you either want
the shipment, or that you
would like it cancelled.
Candleshop.com Customer
Service, Return Policy and
Secure Shopping
You will be satisfied with
your purchase, or your money
will be
refunded. Contact us at
1-800-936-7844, or
orders@candleshop.com for
instructions on returning
items.
For problems with your order,
questions about our products,
or any other comments or
concerns, contact us
immediately in whichever way
is most convenient to you.
Our email address is
orders@candleshop.com or
call toll-free 1 (800)
936-7844 (retail only -no
wholesale calls or emails
please). If you
get a machine, please leave
a message and someone will
return your call.
If you
prefer, you may also fax
orders to
(800) 936-7844.
Do
not send credit card
information in emails (NOT
secure)! We now can
only accept credit cards via
PayPal. We will send
you a PayPal invoice if you
opt to pay this method.
Your privacy is important
to us! We never give out
email addresses, or any other
personal information about our
customers. Email addresses,
phone numbers, and addresses
are only used to contact our
customers specifically about
an order that was placed, or to
answer customers' questions. If you have any
questions regarding our
Privacy Policy, you can email
us at
service@candleshop.com or
call 1-800-936-7844.
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