Candleshop.com Help and Service

Note to Pop-Up blocker users:

If you have trouble putting a particular item in your shopping cart and you are using a pop-up blocker it is probably a temporarily out of stock item. The message telling you this is contained in a pop-up screen you may not be able to see. Try putting something different in your cart. If that item successfully get added, the out of stock message is almost certainly the culprit. If you can turn your blocker off you should be able to confirm this.

Service

If you need help, have questions with your order, or have any other comments or concerns about your Candleshop.com experience, do not hesitate to contact us in one of the following ways:

1. Email. orders@candleshop.com

2. Telephone. 1 (800) 936-7844. Store hours are 11:00 AM until 6:00 PM EST daily. Beyond store hours, an answering machine will take your call, and we will get back to you promptly. Naturally, Candleshop.com is open 24 hours a day, seven days a week and you may order at any time.

Help: How to Shop with Candleshop.com

Shopping online has never been easier! Simply browse our online store by clicking a Category in the Left Column, or by clicking on any of the Categories shown in the chain near the top of many pages. Additionally use our simple search box located at the top of every page, or the Advanced Search page you can reach by clicking on the link beside the Simple Search.

Ordering an item: When you are ready to order an item, you simply select a scent from the drop down menu (if applicable -- some items, such as oil lamps, don't have scents.) Enter the quantity of items you would like to order in the quantity box, then click the Add to Cart button. The page will reload with a confirmation message saying the item has been added to your cart. It's that easy!

Your Cart. Changing an Order or Checking Out.
If you would like to see a list of items you have currently selected to order, simply click any "Checkout" link. You will be taken to a screen that will show the items and quantities you've ordered, as well as the current price. From this screen you may do three things.

1. Continue Shopping. If you would like to continue shopping, simply click on any link in the left column, or at the top of the page. The items in your cart will be retained.

2. Checkout. If your order is perfect and you are ready to complete the final step to ordering, click on Continue at the bottom of this page. You will then be taken to a screen where your shipping information is sent in private encoded format.

If you still have questions about how to shop with Candleshop.com, please contact us via email: service@candleshop.com.

Thank you and we hope your Candleshop.com experience is a pleasant one!